IT Program Manager - Subject Matter Expert

Duties, Tasks, and Responsibilities

 Analyze the computer and information needs of their organizations from an operational
and strategic perspective and determine immediate and long-range personnel and
equipment requirements.
 Assign and review the work of systems analysts, programmers, and other computer-
related workers.
 Consult and coordinate with the appropriate Task Manager for problem resolution, task
scheduling, new resource requirements, training needs, and task clarification.
 Consult with users, management, vendors, and technicians to assess computing needs
and system requirements.
 Develop computer information resources, providing for data security and control,
strategic computing, and disaster recovery.
 Direct daily operations of department by: analyzing workflow, establishing priorities,
developing standards and setting deadlines.
 Direct the work of systems analysts, computer programmers, support specialists, and
other computer- related workers.
 Ensure that Contractor tasks are completed within the deadlines, tasking guidance from
the Government is clear and unambiguous, contract personnel are qualified to perform
the tasks, and potential personnel problems are pre-empted.
 Establish and implement streamlined processes and procedures enabling the Contractor
to rapidly respond to surge requirements for increased contract personnel. Assure SLA
requirements are met.
 Plan and coordinate activities such as installation and upgrading of hardware and
software, programming and systems design, development of computer networks, and
implementation of Internet and intranet sites. They are increasingly involved with the
upkeep, maintenance, and security of networks.
 Review and approve all systems charts and programs prior to their implementation. Stay
abreast of advances in technology.

Knowledge, Skills, and Abilities
 Administration and Management — Knowledge of business and management principles
involved in strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and resources.
 Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic
equipment, and computer hardware and software, including applications and
programming.
 Coordination — Adjusting actions in relation to others' actions.
 Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.
 Customer and Personal Service — Knowledge of principles and processes for providing
customer and personal services. This includes customer needs assessment, meeting
quality standards for services, and evaluation of customer satisfaction.
 Economics and Accounting — Knowledge of economic and accounting principles and
practices, the financial markets, banking and the analysis and reporting of financial data.
 English Language — Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar.
 Judgment and Decision Making — Considering the relative costs and benefits of
potential actions to choose the most appropriate one.
 Management of Personnel Resources — Motivating, developing, and directing people.
 Monitoring — Monitoring/Assessing performance of yourself, other individuals, or
organizations to make improvements or take corrective action.
 Personnel and Human Resources — Knowledge of principles and procedures for
personnel recruitment, selection, training, compensation and benefits, labor relations
and negotiation, and personnel information systems.
 Production and Processing — Knowledge of raw materials, production processes,
quality control, costs, and other techniques for maximizing the effective manufacture and
distribution of goods.
 Systems Analysis — Determining how a system should work and how changes in
conditions, operations, and the environment will affect outcomes.
 Telecommunications — Knowledge of transmission, broadcasting, switching, control,
and operation of telecommunications systems.

Minimum Education
 General equivalency guidelines for education, certifications, and experience are
provided below; however, these guidelines do not immediately qualify someone at a
particular level. Skill levels for an individual are based upon a combination of education,
training, and experience, e.g. someone may have 20 years of professional experience;
however they may only be qualified as Full Performance based upon the expertise
needed to perform the work within that category.
 General professional years of experience may be substituted for specialized years of
experience at a ratio of three (3) years of general experience within an occupation for
one (1) year of specialized experience.
 Relevant certifications will be considered equivalent to three (3) months of specialized
experience.
 An Associate’s degree in Computer Science, Information Systems, Engineering,
Business, or a scientific or technical discipline related to the specific skill will be
considered equivalent to eighteen (18) months specialized experience.
 A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business,
or a scientific or technical discipline related to the specific skill will be considered
equivalent to three (3) years specialized experience (total equivalency is not cumulative
when combined with an Associate’s degree).
 A Master’s degree in Computer Science, Information Systems, Engineering, Business,
or a scientific or technical discipline related to the specific skill will be considered
equivalent to two (2) years specialized experience (up to a total of five (5) years when
combined with a Bachelor’s).
 A Doctorate in Computer Science, Information Systems, Engineering, Business, or a
scientific or technical discipline related to the specific skill will be considered equivalent
to two (2) years specialized experience (up to a total of seven (7) years when combined
with a Master’s and a Bachelor’s).

Minimum Experience
 Subject Matter Expert (SME):
 Individual is acknowledged as a SME within the occupation and/or specific skill.
 Generally someone that is certified with the specific language, system, or technology
required.
 Normally requires at least sixteen (16) years of experience specific to the skill or
occupation.
 However, for specific computer languages, systems or technologies, expertise with the
subject matter or technology outweighs the number of years of experience. This is
especially true with emerging technologies.
 SMEs shall be capable of mentoring or training other team members and sharing their
expertise within and across contracts, organizational boundaries and with Customers.