Business Process Manager - Full Performance

Summary:

Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades and new COTS. Defines the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests.
Coordinates closely with programmers to ensure proper implementation of program and system specifications. Develops, in conjunction with functional users, system alternative solutions.

Duties, Tasks, and Responsibilities

•    Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.

•    Analyze user needs and software requirements to determine approach and feasibility of design within time and cost constraints.

•    Confer with data processing and project managers to obtain information on limitations and capabilities for data processing projects.

•    Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.

•    Consult with customers about software system design and maintenance.


•    Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements and resolve customer problems.

•    Estimate software development costs and schedule.

•    Evaluate factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration.

•    Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.

•    Prepare reports and correspondence concerning project specifications, activities and status.

•    Review existing programs and assist in making refinements, reducing operating time, and improve current techniques.


Knowledge, Skills, and Abilities

•    Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

•    Business Management and Administration

•    Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

•    Computers and Electronics

•    Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•    Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

•    Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

•    Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

•    English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

•    Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

•    Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

•    Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

•    Operations Analysis — Analyzing needs and product requirements to create a design.

•    Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

•    Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

•    Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
•    Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

•    Speech Clarity — The ability to speak clearly so others can understand you.

•    Speech Recognition — The ability to identify and understand the speech of another person.

•    Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

•    Technology Design

•    Written Comprehension — The ability to read and understand information and ideas presented in writing.

Minimum Education

General equivalency guidelines for education, certifications, and experience are provided below; however, these guidelines do not immediately qualify someone at a particular level. Skill levels for an individual are based upon a combination of education, training, and experience, e.g. someone may have 20 years of professional experience; however they may only be qualified as Full Performance based upon the expertise needed to perform the work within that category.

•    General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience.
•    Relevant certifications will be considered equivalent to three (3) months of specialized experience.
•    An Associate’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience.
•    A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate’s degree).
•    A Master’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor’s).
•    A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master’s and a Bachelor’s).

Minimum Experience

Full Performance:

•    Someone that is fully capable of delivering capabilities related to a particular skill, language, system, or technology.
•    Requires a minimum of three (3) years of experience specific to the skill.
•    Ability, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies.