IT Program Manager - Senior

Summary:
Plans, directs, and coordinates computer-related activities including electronic data processing, information systems, systems analysis, and computer programming. Performs day-to-day management of the program, and develop long-term and strategic objectives to ensure that end user requirements will be satisfied in future years of the contract. Incumbents perform horizontal integration planning, and interface with other functional areas, ensuring that technical solutions and schedules are implemented in a timely manner.

Duties, Tasks, and Responsibilities

•    Analyze the computer and information needs of their organizations from an operational and strategic perspective and determine immediate and long-range personnel and equipment requirements.

•    Assign and review the work of systems analysts, programmers, and other computer-related workers.

•    Consult and coordinate with the appropriate Task Manager for problem resolution, task scheduling, new resource requirements, training needs, and task clarification.

•    Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

•    Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

•    Direct daily operations of department by: analyzing workflow, establishing priorities, developing standards and setting deadlines.

•    Direct the work of systems analysts, computer programmers, support specialists, and other computer- related workers.

•    Ensure that Contractor tasks are completed within the deadlines, tasking guidance from the Government is clear and unambiguous, contract personnel are qualified to perform the tasks, and potential personnel problems are pre-empted.

•    Establish and implement streamlined processes and procedures enabling the Contractor to rapidly respond to surge requirements for increased contract personnel. Assure SLA requirements are met.

•    Plan and coordinate activities such as installation and upgrading of hardware and software, programming and systems design, development of computer networks, and implementation of Internet and intranet sites. They are increasingly involved with the upkeep, maintenance, and security of networks.

•    Review and approve all systems charts and programs prior to their implementation. Stay abreast of advances in technology.


Knowledge, Skills, and Abilities

•    Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

•    Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

•    Coordination — Adjusting actions in relation to others' actions.

•    Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•    Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•    Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

•    English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

•    Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

•    Management of Personnel Resources — Motivating, developing, and directing people.

•    Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


•    Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

•    Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

•    Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

•    Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 

Minimum Education

General equivalency guidelines for education, certifications, and experience are provided below; however, these guidelines do not immediately qualify someone at a particular level. Skill levels for an individual are based upon a combination of education, training, and experience, e.g. someone may have 20 years of professional experience; however they may only be qualified as Full Performance based upon the expertise needed to perform the work within that category.
•    General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience.
•    Relevant certifications will be considered equivalent to three (3) months of specialized experience.
•    An Associate’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience.
•    A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate’s degree).
•    A Master’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor’s).
•    A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master’s and a Bachelor’s).

Minimum Experience
Senior:
•    A senior level practitioner.
•    Someone that has extensive experience or training related to a particular skill, language, system, or technology and is capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.
•    Requires a minimum of six (6) years of experience specific to the skill.
•    Ability, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies.