Systems Administrator - Senior
 
Summary:
The systems administration encompasses network and server administration. The systems administrator’s responsibilities include: implementation of baseline changes and respond to change requests; perform technical evaluations, analysis, and troubleshooting for all supported servers; build servers by providing technical configuration, setup, installation services, hardware and coordination of application projects; and operate and maintain servers.
 
Duties, Tasks, and Responsibilities

• Assess server loads and work with tech lead on developing tuning recommendations. Assist in server maintenance and special projects, during extended work hours
• Attend TEMs to discuss and agree upon MOAs –ensure MOA is within scope of server team’s work.
• Build servers: Provide technical configuration, setup, installation services, hardware and coordination for application projects.
• Communicate outage/degradation of server to management Coordinate server installation.
• Create and/or update the Asset Management record—responsible for integrity of asset management record.
• Create request for service support (SRS) from internal/external service providers Ensure build report (procedure) is feasible, clear, and concise
• Establish server baseline
• Execute tasks in the following areas: change request, trouble ticket, routine operation and maintenance, and server build.
• Implement baseline changes under tech lead oversight Maintain server rooms.
• Monitor/support tape backup
• Perform operating system software updates/upgrades Perform server checklist.
• Perform technical evaluations, analysis, and troubleshooting for all “supported” servers in response to Help Desk Tickets—which includes but not limited the following activities: Server failures, full system outage.
• Provide operational pager duty support Provide remote access to servers Request hardware replacements
• Respond to assigned change requests that are submitted by “internal” and “external” customers. Restore file and data information
• Submit Build Reports for routine deliveries
• Support customer in the development of a dedicated server build report as well as an internal build report.
• Transition servers
• Understand and implement established technical and workflow procedures

 
 Knowledge, Skills, and Abilities
 

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Documentation —Ability to draft requirements documents, correspondence and procedures in accordance with  policies
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Knowledge of Communications and Information Security policies and practices.
• Knowledge of the CIO's policies and procedures relating to the design, upgrading, and operating and maintaining networks.
• Knowledge of theory and practice underlying satellite and LAN/WAN network operations.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Network Analysis — Ability to utilize complex network analysis tools to resolve complex network performance problems.
• Oral Expression — Ability to communicate information and ideas in speaking so others will understand
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Presentation — Ability to write technical proposals for presentation to approval boards.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Procedures and Processes — Ability to provide explanations of complex technical procedures and processes clearly and accurately to both technical and non-technical audiences.
• Programming — Writing computer programs for various purposes.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Speaking — Talking to others to convey information effectively
• Systems Environment — Demonstrated ability to effectively function in a multi-system and/or multi- application environment
• Systems — Knowledge of multiple specialties such as operating systems, email or database platforms, storage technologies, or hardware support, including knowledge of operating systems (e.g., NT, Windows 2000, UNIX, XP).
• Technologies — Knowledge of existing server technologies including principles and methods used in obtaining maximum utilization of server technologies
• Technology — Ability to assess the technical characteristics of new operating capabilities proposed for inclusion in the network to determine potential impact on network performance
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.

 
Minimum Education
 
General equivalency guidelines for education, certifications, and experience are provided below; however, these guidelines do not immediately qualify someone at a particular level. Skill levels for an individual are based upon a combination of education, training, and experience, e.g. someone may have 20 years of professional experience; however they may only be qualified as Full Performance based upon the expertise needed to perform the work within that category.

• General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience.
• Relevant certifications will be considered equivalent to three (3) months of specialized experience.
• An Associate’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience.
• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate’s degree).
• A Master’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor’s).
• A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master’s and a Bachelor’s).

 
Minimum Experience
Senior:

• A senior level practitioner.
• Someone that has extensive experience or training related to a particular skill, language, system, or technology and is capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.
• Requires a minimum of six (6) years of experience specific to the skill.
• Ability, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies.