Windows Systems Administrator - Expert
 
Summary:
 
The windows system administrator is responsible for Windows servers and the operating systems software and its successful integration with the hardware and applications software of the major computing systems across the organization. Responsible for installation and maintenance of the Windows-based CWE operating configurations on all organization Windows servers and desktops and also serve as technical referent on engineering review boards considering all additions to or changes to the operating environment. Install and maintain the Windows-based CWE operating configurations on all organization NT servers and desktops. Troubleshoot problems that may involve applications and the network. Provide technical support to applications and utility developers on requirements for integration into the operating environment.
Provide guidance and technical assistance as needed. Maintain and update documentation on the operating systems' configuration. Manage software life cycles. Serve as technical referent on engineering review boards considering all additions to or changes to the operating environment. Participate in review boards for all changes or additions to the standard CWE configuration within the organization. Participate in various design reviews.
 
Duties, Tasks, and Responsibilities
 

• A attend TEMs to discuss and agree upon MOAs –ensure MOA is within scope of server team’s work. Assess server loads and work with tech lead on developing tuning recommendations
• Assist in server maintenance and special projects, during extended work hours.
• Build servers: Provide technical configuration, setup, installation services, hardware and coordination for application projects
• Communicate outage/degradation of server to management. Coordinate server installation
• Create and/or update the Asset Management record—responsible for integrity of asset management record.
• Create request for service support (SRS) from internal/external service providers. Ensure build report (procedure) is feasible, clear, and concise
• Establish server baseline.
• Implement baseline changes under tech lead oversight Maintain server rooms
• Monitor/support tape backup
• Perform operating system software updates/upgrades Perform server checklist
• Perform technical evaluations, analysis, and troubleshooting for all “supported” servers in response to Help Desk Tickets—which includes but not limited the following activities: Server failures, full system outage.
• Provide operational pager duty support. Provide remote access to servers Request hardware replacements
• Respond to assigned change requests that are submitted by “internal” and “external” customers. Restore file and data information.
• Submit Build Reports for routine deliveries
• Support customer in the development of a dedicated server build report as well as an internal build report.
• Transition servers.
• Understand and implement established technical and workflow procedures.

 
 
Knowledge, Skills, and Abilities

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Documentation —Ability to draft requirements documents, correspondence and procedures in accordance with  policies
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Knowledge of the 's Communications and Information Security policies and practices.
• Knowledge of the CIO's policies and procedures relating to the design, upgrading, and operating and maintaining networks.
• Knowledge of theory and practice underlying satellite and LAN/WAN network operations.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Network Analysis — Ability to utilize complex network analysis tools to resolve complex network performance problems.
• Oral Expression — Ability to communicate information and ideas in speaking so others will understand.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Presentation — Ability to write technical proposals for presentation to approval boards.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Procedures and Processes — Ability to provide explanations of complex technical procedures and processes clearly and accurately to both technical and non-technical audiences.
• Programming — Writing computer programs for various purposes
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Speaking — Talking to others to convey information effectively.
• Systems Environment — Demonstrated ability to effectively function in a multi-system and/or multi- application environment
• Systems — Knowledge of multiple specialties such as operating systems, email or database platforms, storage technologies, or hardware support, including knowledge of operating systems (e.g., NT, Windows 2000, UNIX, XP).
• Technologies — Knowledge of existing server technologies including principles and methods used in obtaining maximum utilization of server technologies.
• Technology — Ability to assess the technical characteristics of new operating capabilities proposed for inclusion in the network to determine potential impact on network performance.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.

 
Minimum Education
 
General equivalency guidelines for education, certifications, and experience are provided below; however, these guidelines do not immediately qualify someone at a particular level. Skill levels for an individual are based upon a combination of education, training, and experience, e.g. someone may have 20 years of professional experience; however they may only be qualified as Full Performance based upon the expertise needed to perform the work within that category.

• General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience.
• Relevant certifications will be considered equivalent to three (3) months of specialized experience.
• An Associate’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience.
• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate’s degree).
• A Master’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor’s).
• A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master’s and a Bachelor’s).

 
Minimum Experience
 
Expert:

• Typically someone that is a recognized expert or certified practitioner with a particular computer language, system or technology that can not only deliver capabilities, but can mentor and train others.
• Generally requires eleven (11) years of experience specific to the skill and relevant training or certifications.
• Expertise, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies.