Position Summary

The client is looking for a Help Desk Specialist with a TS/SCI Full Scope Poly clearance to support our customer in Laurel, MD.

Essential Job Functions

• Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support.
• Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images & applications, COTS and GOTS applications.
• Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Minimum Required Qualifications

• Due to the nature of this position and the information that employees will be required to access, U.S. Citizenship is required.
• One year of demonstrated Help Desk experience with a Bachelor’s degree in a Technical, Math, or Business discipline from an accredited college or University is required. OR (2) years of Help Desk experience with an Associates OR (3) years’ experience with a High School Diploma.
• Required Security Clearance: TS/SCI with Full Scope Poly.
• Candidate must have a DoD 8570 Level II certificatiom - Security + certification.