Role Summary:
The Customer Success Manager is responsible for leading
and managing the customer success team, overseeing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Lead and manage the customer success team.
Oversee customer success projects and ensure successful
implementation.
Develop and implement customer success strategies and
plans.
Collaborate with other departments to enhance customer
satisfaction.
Lead the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.